Support
Our local support teams, dealers and online resources help you make optimum use of your Apogee or Asanti StoreFront web-to-print solution.
Resources
The primary source of information about StoreFront is its Online Help and the Online Help Addendum.
Agfa provides extensive technical and expert services, so that you have the knowledge and support you need to run a productive and profitable business. Please contact your local Agfa Services team or dealer if you have questions regarding the use of Apogee StoreFront or Asanti StoreFront.
Questions can also be posted on the APOGEEnetwork forums, preferably in the ‘Portal’ section. Existing StoreFront users can register for free.
Technotes and videos
- Tips and tricks –Â GDPR compliancy
- Tips and tricks –Â Managing users and administrators
- Tips and tricks –Â Working with online payments
- Tips and tricks –Â Ordering and shipping
- Tips and tricks –Â How to create the perfect home page
- Using image libraries in the Online Editor
- Compatibility with Adobe InDesign
- Security & privacy
- Adding optional content such as a QR code to a document
- Adding product links to pages
- Using scripts in pages
- Making public stores customer and search friendly
- Adding a contact form or poll to a storefront page
- Exporting order item data using the MIS Export Module
- Using a grammar checker for product descriptions and store pages
Training videos are posted on the Agfa Youtube channel
- How to use nested frames
- How to use list variables
- How to personalize a store using access labels
- How to customize the purchase order code notification
- How to use variable size documents and custom media sizes
- How to split orders
- How to configure preflighting in the Online Editor
- How to order products for variable data printing
- How to define multiple stock levels for a single product
- How to use image libraries in the Online Editor.
- How to personalize a business card and add a QR code
- How to export an order summary from Apogee Prepress
- How to customize the look of a web-to-print shop
- How to use a real-time shipping quote for print orders shipped by UPS
- How to add a help layer to a customizable product
- How to add links to popular products to the home page
StoreFront Academy videos are available as direct downloads. They are not in HD quality and not edited extensively, so these do not get posted on YouTube.
- Academy 02 2017Â (55 min, 177 MB) – What is new in StoreFront version 4.0
- Academy 12 2016Â (57 min, 187 MB) – Personalisation, anchors & v4 preview
- Academy 07 2016Â (51 min, 180 MB) – What is new in StoreFront version 3.5
- Academy 02 2016Â (36 min, 140 MB) – What is new in StoreFront version 3.1
- Academy 12 2015Â (32 min, 118 MB) – UTM codes, oversized banners, MIS Export option
- Academy 11 2015Â (50 min, 153 MB) – Customer interaction, hyphenating text, v3.1 preview
- Academy 06 2015Â (43 min, 113 MB) – FUD, StoreFront version 3.0, the spcr
- Academy 05 2015Â (41 min, 101 MB) – Customer acquisition, saved searches, the ‘image’ button
- Academy 02 2015Â (44 min, 119 MB) – 2014 busiest stores, custom invoices, what is new in v2.3.1
- Academy 12 2014Â (47 min, 207 MB) – What is new in StoreFront version 2.3
Additional resources
The StoreFront Starterkit is a 35 MB download that contains artwork, sales presentations & other tools to create stores and sell the web-to-print service to your customers.
Artwork
- Favicon.cc and websiteplanet are our favorite sites to create a favicon. The latter supports multiple sizes – accessible by clicking the ‘Settings’ link.
- Subtle Patterns and Tileables are excellent resources for background patterns.
- Environmental icons can also be useful in a store.
- Stripemania is great for creating striped backgrounds.
- Free credit card icons can be found here , here and here. Application & file icons can be downloaded here and here. Speckyboy has a top 50 free icon sets page.
- Tagxedo word clouds can be used as category images.
Services
- ZXing Decoder – no smartphone at hand? take a screenshot of a QR code & upload it to this page to check if it works.
- DMCinfo has a page to generate the code for a vCard or MECARD QR code. The ZXing site has a similar tool.
- Chat services: Zendesk Chat and Olark chat services can be integrated in the home page of a web-to-print store. Only these two have been tested but other chat services may work just as well.
- Newsletters: MailChimp is one of the many email marketing services that enable you to integrate a newsletter subscription page to a store. This page explains why email marketing is the key to ecommerce success.
- For link validation use Open Site Explorer to check incoming links to a public store.
- The Google URL builder makes it easy to use UTM-codes so you can track the success of e-mail campaigns, tweets or other links using Google Analytics.
Web-to-print articles
- Web-to-print portals: 12 steps for getting end-user buy-in and boosing utilization – Printing Impressions
- The Importance of a Good Web-to-Print Demo Site – What They Think
- After the Honeymoon of Selling Web-to-Print Program – What They Think
- Sales need to be involved in your web-to-print projects – What They Think
- Making web-to-print part of your culture – What They Think
- Don’t try and train your customers – What They Think
- Is your web-to-print solution under-utilized? – What They Think
- When marketing web-to-print, don’t call it web-to-print! – What They Think
- Top 5 web-to-print sales demonstration tips – What They Think
General information
- How to find time to build your e-commerce empire – Shopify
- Why email marketing is the key to ecommerce success – Shopify
- 60 SEO & marketing tips for ecommerce sites – WebSeoAnalytics
- The Holy Grail of ecommerce conversion optimization – a 91 Point Checklist– MOZ
- 96 SEO wins – MOZ
- The definitive guide to UTM tagging – Ometria
- 7 things you should learn from the customer who doesn’t convert – Neil Patel
- Optimizing your ’About Us’ Page – Nielsen Norman Group
Product history
- December 11, 2022 – 08:06 to 09:20 UTC
Upgrade to StoreFront v 6.0.2 - November 27, 2022 – 08:00 to 09:40 UTC
Upgrade to StoreFront v 6.0.1 - September 18, 2022 – 08:00 to 09:00 UTC
Upgrade to StoreFront v 5.9.4 - September 11, 2022 – 08:00 to 08:35 UTC
Upgrade to StoreFront v 5.9.3 - August 27, 2022 – 11:00 UTC
Updated online manual - May 27, 2022 – 08:00 to 09:02 UTC
Upgrade to StoreFront v 5.9.2 - March 21, 2022 – 08:00 to 08:30 UTC
Upgrade to StoreFront v 5.9.1 - March 19, 2022 – 14:00 UTC
InDesign plug-in for macOS Monterey released
- December 25, 2021 – 19:00 to 19:06 UTC
Increased Online Editor memory allocation - December 13, 2021 – 14:00 UTC
Deployment fix for log4j 2 vulnerability - December 11, 2021 – 14:00 to 16:00 UTC
Upgrade Online Editor - December 4, 2021 – 14:00 to 14:31 UTC
Upgrade to StoreFront v 5.9 - September 5, 2021 – 07:00 to 08:09 UTC
Upgrade to StoreFront v 5.8.3 - July 18, 2021 – 07:00 to 11:12 UTC
Upgrade to StoreFront v 5.8 - June 10, 2021 – 11:18 to 12:40 UTC
Service temporarily unavailable - May 9, 2021 – 08:00 to 09:15 UTC
Upgrade to StoreFront v 5.7.2 - February 7, 2021 – 08:00 to 09:45 UTC
Upgrade to StoreFront v 5.7.1 - February 6, 2021 – 00:00 to 03:00 UTC
Service temporarily unavailable
- November 29, 2020 – 08:00 to 09:13 UTC
Upgrade to StoreFront v 5.7 - September 14, 2020 – 04:00 to 06:20 UTC
Upgrade firewalls - August 2, 2020 – 07:00 to 07:39 UTC
Upgrade to StoreFront v 5.6.2 - June 5, 2020 – 06:00 to 07:57 UTC
Upgrade to StoreFront v 5.6 - March 29, 2020 – 08:00 to 08:15 UTC
Full switch to TLS 1.2, deactivation TLS 1.0 & 1.1 - February 16, 2020 – 08:00 to 08:32 UTC
Update to StoreFront v 5.5.3 - February 9, 2020 – 07:00 to 08:32 UTC
Update to StoreFront v 5.5.2 - February 2, 2020 – 07:00 to 08:31 UTC
Upgrade to StoreFront v 5.5
- December 1, 2019 – 08:03 to 08:53 UTC
Upgrade to StoreFront v 5.3.3 - October 13, 2019 – 07:00 to 07:15 UTC
Upgrade to StoreFront v 5.3.2 - September 25, 2019 – 05:20 to 05:28 UTC
Memory upgrade installed - September 1, 2019 – 10:57 to 11:44 UTC
StoreFront v 5.3 tweaks applied - September 1, 2019 – 07:03 to 10:03 UTC
Upgrade to StoreFront v 5.3 - April 21, 2019 – 07:40 to 07:48 UTC
Upgrade to StoreFront v 5.2.3 - April 13, 2019 – 07:00 to 08:04 UTC
Upgrade to StoreFront v 5.2 - March 17, 2019 – 08:00 to 08:51 UTC
Update to StoreFront v 5.1.1 - February 10, 2019 – 07:00 to 09:30 UTC
Update to StoreFront v 5.1
- December 30, 2018 – 17:30 to 18:15 UTC
Service unavailable due to network outage - October 4, 2018 – 05:01 to 05:27 UTC
Update to StoreFront v 5.0.2 - September 16, 2018 – 06:24 to 06:48 UTC
Update to StoreFront v 5.0.1 - September 9, 2018 – 06:00 to 07:43 UTC
Update to StoreFront v 5.0 - July 24, 2018 – 05:00 to 05:14 UTC
Scheduled maintenance - July 3, 2018 – 05:00 to 05:25 UTC
Scheduled maintenance - June 26, 2018 – 05:00 to 05:20 UTC
Update to StoreFront v 4.5.7 - May 31, 2018 – 05:54 to 07:19 UTC
Update to StoreFront v 4.5.6 - May 3, 2018 – 05:00 to 05:54 UTC
Update to StoreFront v 4.5.5 - March 5, 2018 – 16:08 to 16:11 UTC
Service temporarily unavailable - March 1, 2018 – 06:00 to 06:25 UTC
Update to StoreFront v 4.5.4 - February 13, 2018 – 06:00 to 06:34 UTC
Update to StoreFront v 4.5.3, including HTML5 Online Editor - January 14, 2018 – 07:00 UTC
Server infrastructure upgrade
- December 20, 2017 – 05:59 to 07:11 UTC
Update to StoreFront v 4.5.2 - December 12, 2017 – 06:01 to 06:33 UTC
Update to StoreFront v 4.5.1 - December 3, 2017 – 07:00 to 09:54 UTC
Update to StoreFront v 4.5 - November 27 , 2017 – 06:00 to 06:02 UTC
Server infrastructure upgrade - September 19, 2017 – 05:00 to 06:01 UTC
Update to StoreFront v 4.0.5 - August 7, 2017 – 07:17 to 07:26 UTC
Service temporarily unavailable - August 1, 2017 – 17:05 to 17:11 UTC
Service temporarily unavailable - July 7, 2017 – 08:12 to 08:41 UTC
Service intermittently unavailable due to a DNS issue - June 8, 2017 – 04:59 to 05:46 UTC
Update to StoreFront v 4.0.4 - May 16, 2017 – 22:27 to 22:34 UTC
Deployment of security patches - May 7, 2017 – 05:59 to 07:31 UTC
Update to StoreFront v 4.0.3 - March 28, 2017 – 07:50 to 07:56 UTC
Service temporarily unavailable - March 21, 2017 – 06:00 to 06:14 UTC
Update to StoreFront v 4.0.2 - March 19, 2017 – 07:58 to 11:19 UTC
Update to StoreFront v 4.0.1 - March 9, 2017 – 15:50 to 15:55 UTC
Service temporarily unavailable - February 19, 2017 – 07:00 to 08:57 UTC
Update to StoreFront v 4.0
- October 16, 2016 – 06:49 to 07:36 UTC
Update to StoreFront v 3.5.4 - October 13, 2016 – 05:00 to 05:41 UTC
Update to StoreFront v 3.5.3 - September 20, 2016 – 05:00 to 06:01 UTC
Update to StoreFront v 3.5.2 - September 6, 2016 – 14:30 to 15:47 UTC
Stores are reindexed - August 4, 2016 – 04:57 to 06:21 UTC
Update to StoreFront v 3.5.1 - July 12, 2016 – 20:40 to 22:40 UTC
Network outage - July 10, 2016 – 05:59 to 06:20 UTC
Server infrastructure upgrade - June 12, 2016 – 06:32 to 08:14 UTC
Update to StoreFront v 3.5 - March 22, 2016 – 05:49 to 06:53 UTC
Update to StoreFront v 3.1.1 - February 21, 2016 – 07:05 to 09:27 UTC
Update to StoreFront v 3.1 - January 4, 2016 – 15:01 to 15:17 UTC
Limited access to storefronts
- August 10, 2015 – 05:00 to 05:37 UTC
Update to StoreFront v 3.0.6 - June 18, 2015 – 05:57 to 06:37 UTC
Update to StoreFront v 3.0 - April 28, 2015 – 05:02 to 06:03 UTC
Update to StoreFront v 2.3.3 - March 26, 2015 – 06:57 to 07:52 UTC
Update to StoreFront v 2.3.2 - February 19, 2015 – 05:49 to 06:51 UTC
Update to StoreFront v 2.3.1
- December 14, 2014 – 07:08 to 11:23 UTC: Update to StoreFront v 2.3
- October 28, 2014 – 06:58 to 07:15 UTC: Update to StoreFront v 2.2.4
- September 4, 2014 – 04:25 to 05:18 UTC: Update to StoreFront v 2.2.3
- July 17, 2014 – 06:00 to 07:48 UTC: Update to StoreFront v 2.2.2
- June 22, 2014 – 05:00 to 05:46 UTC: Networking infrastructure upgrade
- June 6, 2014 – 05:00 to 05:45 UTC: Update to StoreFront v 2.2.1
- May 19, 2014 – 05:00 to 07:28 UTC: Update to StoreFront v 2.2
- April 2, 2014 – 06:02 to 06:32 UTC: Update to StoreFront v 2.1.2
- March 4, 2014 – 07:00 to 07:48 UTC: Update to StoreFront v 2.1.1
- February 2, 2014 – 06:56 to 09:04 UTC: Update to StoreFront v 2.1
- December 5, 2013 – 05:50 to 06:53 UTC
Update to StoreFront v 2.0.4 - November 13, 2013 – 05:55 to 06:40 UTC
Update to StoreFront v 2.0.3 - September 29, 2013 – 05:00 to 05:42 UTC
Update to StoreFront v 2.0.2 - September 23, 2013 – 03:58 to 05:14 UTC
Update to StoreFront v 2.0.1 - September 17, 2013 – 05:09 UTC
Asanti StoreFront service launched - September 17, 2013 – 04:06 to 05:09 UTC
Update to StoreFront v 2.0 - August 29, 2013 – 04:00 to 04:40 UTC
Infrastructure update - July 18, 2013 – 04:04 to 04:57 UTC
Update to Apogee StoreFront v 1.3.3 - May 28, 2013 – 03:56 to 04:33 UTC
Update to Apogee StoreFront v 1.3.2 - May 12, 2013 – 06:31 to 08:11 UTC
Update to Apogee StoreFront v 1.3.1 - April 07, 2013 – 08:00 to 09:43 UTC
Infrastructure update - March 12, 2013 – 05:00 to 07:30 UTC
Update to Apogee StoreFront v 1.3 - Januari 22, 2013 – 06:30 to 06:38 UTC
Security update - January 13, 2013 – 07:18 to 11:42 UTC
Database & infrastructure upgrade
- December 20, 2012 – 07:30 to 07:42 UTC
Update to Apogee StoreFront v 1.2.3 - December 11, 2012 – 06:30 to 06:36 UTC
Hosting infrastructure upgrade - November 29, 2012 – 06:00 to 06:53 UTC
Update to Apogee StoreFront v 1.2.2 - November 5, 2012 – 07:00 to 07:01 UTC
Minor patch deployed - October 30, 2012 – 06:00 to 06:38 UTC
Update to Apogee StoreFront v 1.2.1 - October 25, 2012 – 04:03 to 07:25 UTC
Update to Apogee StoreFront v 1.2 - September 8, 2012 – 14:03 UTC
Temporary switch to back-up unit - August 14, 2012 – 05:03 to 05:46 UTC
Update to Apogee StoreFront v 1.1.2 - July 3, 2012 – 06:06 to 07:00 UTC
Update to Apogee StoreFront v 1.1.1 - June 6, 2012 – 06:16 to 07:18 UTC
Update to Apogee StoreFront v 1.1 - April 25, 2012 – 05:23 UTC
Apogee StoreFront service launched