Support

Our local support teams, dealers and online resources help you make optimum use of your Apogee or Asanti StoreFront web-to-print solution.

Resources

The primary source of information about StoreFront is its Online Help and the Online Help Addendum.

Agfa provides extensive technical and expert services, so that you have the knowledge and support you need to run a productive and profitable business. Please contact your local Agfa Services team or dealer if you have questions regarding the use of Apogee StoreFront or Asanti StoreFront.

Questions can also be posted on the APOGEEnetwork forums, preferably in the ‘Portal’ section. Existing StoreFront users can register for free.

CloudCast newsletter

CloudCast newsletter
Subscribe to stay up-to-date about upcoming releases and handy tips or tricks.

2019-09-20
v5.3.2 update & updated order status API

2019-08-22
v5.3 release & migrating to Apogee Cloud

2019-06-19
StoreFront v5.3 & Apogee Prepress v11.2

2019-04-05
StoreFront v5.2 & WebApproval integration

2019-03-12
StoreFront v5.1.1, RIP Flash & new Online Help

2019-01-25
StoreFront v5.1 overview

2018-11-29
StoreFront v5.1 invoice handling & file formats

2018-09-28
StoreFront 5.0.2 & PrintSphere 2.5.2

2018-09-14
StoreFront 5.0.1 & PrintSphere 2.5.1

2018-08-24
StoreFront 5.0 & PrintSphere 2.5

2018-07-23
Apogee v11, user polls & system maintenance

2018-06-22
Happy birthday PDF & Online Editor update

2018-06-15
DPD tracking & Taxcloud TICs

2018-05-28
StoreFront 4.5.6

2018-04-26
StoreFront 4.5.5

2018-04-18
Update your StoreFront Converter extension

2018-04-17
Sneak 5.0 preview & adding users

2018-03-23
GDPR guidelines & working for the educational market

2018-03-16
GDPR starter booklet & formatting invoices

2018-02-26
StoreFront 4.5.4

2018-02-09
StoreFront 4.5.3

2018-01-30
A look ahead

2018-01-08 – Scheduled maintenance & why use web-to-print

Technotes and videos

Training videos are posted on the Agfa Youtube channel

StoreFront Academy videos are available as direct downloads. They are not in HD quality and not edited extensively, so these do not get posted on YouTube.

  • Academy 02 2017 (55 min, 177 MB) – What is new in StoreFront version 4.0
  • Academy 12 2016 (57 min, 187 MB) – Personalisation, anchors & v4 preview
  • Academy 07 2016 (51 min, 180 MB) – What is new in StoreFront version 3.5
  • Academy 02 2016 (36 min, 140 MB) – What is new in StoreFront version 3.1
  • Academy 12 2015 (32 min, 118 MB) – UTM codes, oversized banners, MIS Export option
  • Academy 11 2015 (50 min, 153 MB) – Customer interaction, hyphenating text, v3.1 preview
  • Academy 06 2015 (43 min, 113 MB) – FUD, StoreFront version 3.0, the spcr
  • Academy 05 2015 (41 min, 101 MB) – Customer acquisition, saved searches, the ‘image’ button
  • Academy 02 2015 (44 min, 119 MB) – 2014 busiest stores, custom invoices, what is new in v2.3.1
  • Academy 12 2014 (47 min, 207 MB) – What is new in StoreFront version 2.3

Additional resources

The StoreFront Starterkit is a 35 MB download that contains artwork, sales presentations & other tools to create stores and sell the web-to-print service to your customers.

Artwork

Services

  • ZXing Decoder – no smartphone at hand? take a screenshot of a QR code & upload it to this page to check if it works.
  • DMCinfo has a page to generate the code for a vCard or MECARD QR code. The ZXing site has a similar tool.
  • Chat services: Zendesk Chat and Olark chat services can be integrated in the home page of a web-to-print store. Only these two have been tested but other chat services may work just as well.
  • Newsletters: MailChimp is one of the many email marketing services that enable you to integrate a newsletter subscription page to a store. This page explains why email marketing is the key to ecommerce success.
  • For link validation use Open Site Explorer to check incoming links to a public store.
  • The Google URL builder makes it easy to use UTM-codes so you can track the success of e-mail campaigns, tweets or other links using Google Analytics.

Web-to-print articles

General information

Product history

  • September 25, 2019 – 05:20 to 05:28 UTC
    Memory upgrade installed
  • September 1, 2019 – 10:57 to 11:44 UTC
    StoreFront v 5.3 tweaks applied
  • September 1, 2019 – 07:03 to 10:03 UTC
    Upgrade to StoreFront v 5.3
  • April 21, 2019 – 07:40 to 07:48 UTC
    Upgrade to StoreFront v 5.2.3
  • April 13, 2019 – 07:00 to 08:04 UTC
    Upgrade to StoreFront v 5.2
  • March 17, 2019 – 08:00 to 08:51 UTC
    Update to StoreFront v 5.1.1
  • February 10, 2019 – 07:00 to 09:30 UTC
    Update to StoreFront v 5.1
  • December 30, 2018 – 17:30 to 18:15 UTC
    Service unavailable due to network outage
  • October 4, 2018 – 05:01 to 05:27 UTC
    Update to StoreFront v 5.0.2
  • September 16, 2018 – 06:24 to 06:48 UTC
    Update to StoreFront v 5.0.1
  • September 9, 2018 – 06:00 to 07:43 UTC
    Update to StoreFront v 5.0
  • July 24, 2018 – 05:00 to 05:14 UTC
    Scheduled maintenance
  • July 3, 2018 – 05:00 to 05:25 UTC
    Scheduled maintenance
  • June 26, 2018 – 05:00 to 05:20 UTC
    Update to StoreFront v 4.5.7
  • May 31, 2018 – 05:54 to 07:19 UTC
    Update to StoreFront v 4.5.6
  • May 3, 2018 – 05:00 to 05:54 UTC
    Update to StoreFront v 4.5.5
  • March 5, 2018 – 16:08 to 16:11 UTC
    Service temporarily unavailable
  • March 1, 2018 – 06:00 to 06:25 UTC
    Update to StoreFront v 4.5.4
  • February 13, 2018 – 06:00 to 06:34 UTC
    Update to StoreFront v 4.5.3, including HTML5 Online Editor
  • January 14, 2018 – 07:00 UTC
    Server infrastructure upgrade
  • December 20, 2017 – 05:59 to 07:11 UTC
    Update to StoreFront v 4.5.2
  • December 12, 2017 – 06:01 to 06:33 UTC
    Update to StoreFront v 4.5.1
  • December 3, 2017 – 07:00 to 09:54 UTC
    Update to StoreFront v 4.5
  • November 27 , 2017 – 06:00 to 06:02 UTC
    Server infrastructure upgrade
  • September 19, 2017 – 05:00 to 06:01 UTC
    Update to StoreFront v 4.0.5
  • August 7, 2017 – 07:17 to 07:26 UTC
    Service temporarily unavailable
  • August 1, 2017 – 17:05 to 17:11 UTC
    Service temporarily unavailable
  • July 7, 2017 – 08:12 to 08:41 UTC
    Service intermittently unavailable due to a DNS issue
  • June 8, 2017 – 04:59 to 05:46 UTC
    Update to StoreFront v 4.0.4
  • May 16, 2017 – 22:27 to 22:34 UTC
    Deployment of security patches
  • May 7, 2017 – 05:59 to 07:31 UTC
    Update to StoreFront v 4.0.3
  • March 28, 2017 – 07:50 to 07:56 UTC
    Service temporarily unavailable
  • March 21, 2017 – 06:00 to 06:14 UTC
    Update to StoreFront v 4.0.2
  • March 19, 2017 – 07:58 to 11:19 UTC
    Update to StoreFront v 4.0.1
  • March 9, 2017 – 15:50 to 15:55 UTC
    Service temporarily unavailable
  • February 19, 2017 – 07:00 to 08:57 UTC
    Update to StoreFront v 4.0
  • October 16, 2016 – 06:49 to 07:36 UTC
    Update to StoreFront v 3.5.4
  • October 13, 2016 – 05:00 to 05:41 UTC
    Update to StoreFront v 3.5.3
  • September 20, 2016 – 05:00 to 06:01 UTC
    Update to StoreFront v 3.5.2
  • September 6, 2016 – 14:30 to 15:47 UTC
    Stores are reindexed
  • August 4, 2016 – 04:57 to 06:21 UTC
    Update to StoreFront v 3.5.1
  • July 12, 2016 – 20:40 to 22:40 UTC
    Network outage
  • July 10, 2016 – 05:59 to 06:20 UTC
    Server infrastructure upgrade
  • June 12, 2016 – 06:32 to 08:14 UTC
    Update to StoreFront v 3.5
  • March 22, 2016 – 05:49 to 06:53 UTC
    Update to StoreFront v 3.1.1
  • February 21, 2016 – 07:05 to 09:27 UTC
    Update to StoreFront v 3.1
  • January 4, 2016 – 15:01 to 15:17 UTC
    Limited access to storefronts
  • August 10, 2015 – 05:00 to 05:37 UTC
    Update to StoreFront v 3.0.6
  • June 18, 2015 – 05:57 to 06:37 UTC
    Update to StoreFront v 3.0
  • April 28, 2015 – 05:02 to 06:03 UTC
    Update to StoreFront v 2.3.3
  • March 26, 2015 – 06:57 to 07:52 UTC
    Update to StoreFront v 2.3.2
  • February 19, 2015 – 05:49 to 06:51 UTC
    Update to StoreFront v 2.3.1
  • December 14, 2014 – 07:08 to 11:23 UTC: Update to StoreFront v 2.3
  • October 28, 2014 – 06:58 to 07:15 UTC: Update to StoreFront v 2.2.4
  • September 4, 2014 – 04:25 to 05:18 UTC: Update to StoreFront v 2.2.3
  • July 17, 2014 – 06:00 to 07:48 UTC: Update to StoreFront v 2.2.2
  • June 22, 2014 – 05:00 to 05:46 UTC: Networking infrastructure upgrade
  • June 6, 2014 – 05:00 to 05:45 UTC: Update to StoreFront v 2.2.1
  • May 19, 2014 – 05:00 to 07:28 UTC: Update to StoreFront v 2.2
  • April 2, 2014 – 06:02 to 06:32 UTC: Update to StoreFront v 2.1.2
  • March 4, 2014 – 07:00 to 07:48 UTC: Update to StoreFront v 2.1.1
  • February 2, 2014 – 06:56 to 09:04 UTC: Update to StoreFront v 2.1
  • December 5, 2013 – 05:50 to 06:53 UTC
    Update to StoreFront v 2.0.4
  • November 13, 2013 – 05:55 to 06:40 UTC
    Update to StoreFront v 2.0.3
  • September 29, 2013 – 05:00 to 05:42 UTC
    Update to StoreFront v 2.0.2
  • September 23, 2013 – 03:58 to 05:14 UTC
    Update to StoreFront v 2.0.1
  • September 17, 2013 – 05:09 UTC
    Asanti StoreFront service launched
  • September 17, 2013 – 04:06 to 05:09 UTC
    Update to StoreFront v 2.0
  • August 29, 2013 – 04:00 to 04:40 UTC
    Infrastructure update
  • July 18, 2013 – 04:04 to 04:57 UTC
    Update to Apogee StoreFront v 1.3.3
  • May 28, 2013 – 03:56 to 04:33 UTC
    Update to Apogee StoreFront v 1.3.2
  • May 12, 2013 – 06:31 to 08:11 UTC
    Update to Apogee StoreFront v 1.3.1
  • April 07, 2013 – 08:00 to 09:43 UTC
    Infrastructure update
  • March 12, 2013 – 05:00 to 07:30 UTC
    Update to Apogee StoreFront v 1.3
  • Januari 22, 2013 – 06:30 to 06:38 UTC
    Security update
  • January 13, 2013 – 07:18 to 11:42 UTC
    Database & infrastructure upgrade
  • December 20, 2012 – 07:30 to 07:42 UTC
    Update to Apogee StoreFront v 1.2.3
  • December 11, 2012 – 06:30 to 06:36 UTC
    Hosting infrastructure upgrade
  • November 29, 2012 – 06:00 to 06:53 UTC
    Update to Apogee StoreFront v 1.2.2
  • November 5, 2012 – 07:00 to 07:01 UTC
    Minor patch deployed
  • October 30, 2012 – 06:00 to 06:38 UTC
    Update to Apogee StoreFront v 1.2.1
  • October 25, 2012 – 04:03 to 07:25 UTC
    Update to Apogee StoreFront v 1.2
  • September 8, 2012 – 14:03 UTC
    Temporary switch to back-up unit
  • August 14, 2012 – 05:03 to 05:46 UTC
    Update to Apogee StoreFront v 1.1.2
  • July 3, 2012 – 06:06 to 07:00 UTC
    Update to Apogee StoreFront v 1.1.1
  • June 6, 2012 – 06:16 to 07:18 UTC
    Update to Apogee StoreFront v 1.1
  • April 25, 2012 – 05:23 UTC
    Apogee StoreFront service launched