Switching to the latest plate technology needn’t be complex. Our Plate System Support team guarantees an easy start-up, including a CTP system check, a plate linearization and calibration setup, a follow-up on the initial print test, as well as operator training.
Start-up Assistance
Our team of experts trouble-shoots system malfunctions via a hotline. They provide detailed fault cause analysis and recommendations for remedial actions. Obviously, we also offer on-site support when and where you need it. There is always a team close to you.
Remote Support
Although the newest platesetters and processors need limited attention, it remains crucial that maintenance is done properly. Our Plate System Support team attends the first maintenance cycle of newly installed equipment, guides your operators through the procedures step by step, and assists them with tips & tricks.
Maintenance Support
– Agfa equipment
Our CTP systems are very reliable, yet avoiding issues is better than solving them. Preventive visits limit unplanned stops, increase equipment lifetime and guarantee consistent plate output quality. We take care of plate calibration and quality control, as well as a platesetter and processor sanity check.
Preventive check-up visits
Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of all kinds of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.
Troubleshooting
Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.
Troubleshooting
– Non-Agfa products
Agfa’s Plate System Support team offers technical advice and consultancy services that enable you to improve operational efficiency and increase plate and print output quality. These consultancy services cover the entire value chain, from the prepress environment right into the pressroom.
Consultancy
Our ECO³ approach hinges on ECOlogy, ECOnomy and Extra COnvenience and enables you to save money throughout your entire printing business. It encompasses prepress equipment and printing plates, as well as solutions for ink saving, image quality enhancement, press standardization, and process quality control.
ECO³ implementation
A training program strengthens the technical skills of your employees. We offer a variety of hands-on plate system trainings, ranging from operator training over platesetter and processor maintenance training, to diverse tailor-made trainings. Find out more about training.
Training
Agfa is the market leader in eco-friendly plate production. Our team of experts can advise you how to achieve the most ecological way of working throughout your business, based on a thorough audit of different elements of your existing production environment: prepress, chemicals, press hardware and printed results
Audit
Agfa has sophisticated possibilities to perform a physical and chemical analysis of auxiliary utilities and processes surrounding the printing process, such as ink, water, fountain additives, blankets etc., which will help to optimize your production process.
Analytical investigations
Agfa Plate System Support
Agfa Plate System Support
We keep your business up and running so you can focus on your customers
You chose Agfa products because you value quality, efficiency and reliability. Get the most out of your investment, ensure consistent and continuous operations, and streamline your business with our Service & Support offerings.
Key Benefits
Lower cost-of-ownership
Guaranteed system performance
Maximum uptime
Skilled and up-to-date staff
Overall stability
Predictable and fixed cost
| Selective Care | Premium Care | |
|---|---|---|
| Start-up assistance | ♦ | ♦ |
| Remote support | ♦ | ♦ |
| Maintenance support for Agfa equipment | ◊ | ♦ |
| Preventive check-up visits | ◊ | ♦ |
| Troubleshooting Agfa products | ♦ | ♦ |
| Troubleshooting non-Agfa products | ◊ | ◊ |
| Consultancy | ◊ | ◊ |
| ECO³ implementation | ◊ | ◊ |
| Training | ◊ | ◊ |
| Audit | ◊ | ◊ |
| Analytical investigations | ◊ | ◊ |
♦ Included ◊ Options
“Agfa always gives us the right support. The implementation of new technology, whether software or hardware, always goes very smoothly, and any issue is dealt with.”
Roel de Weerd, Technical Director – Em. de Jong (The Netherlands)“With Agfa we have a partner that we can count on to help push the boundaries”
Graeme Parry, Production Director – ProCo (UK)”The collaboration with all Agfa contacts has been good from the very first moment – from technicians to sales reps. We value them a lot, and if there are any problems, there is always someone who listens to us, and immediately resolves any problems.”
Paolo Geninasca, Production Manager – Centro Stampa (Switzerland)What our customers say about our ECO³ offering
