Switching to the latest plate technology needn’t be complex. Our Plate System Support team guarantees an easy start-up, including a CTP system check, a plate linearization and calibration setup, a follow-up on the initial print test, as well as operator training.

Start-up Assistance

Our team of experts trouble-shoots system malfunctions via a hotline. They provide detailed fault cause analysis and recommendations for remedial actions. Obviously, we also offer on-site support when and where you need it. There is always a team close to you.

Remote Support

Although the newest platesetters and processors need limited attention, it remains crucial that maintenance is done properly. Our Plate System Support team attends the first maintenance cycle of newly installed equipment, guides your operators through the procedures step by step, and assists them with tips & tricks.

Maintenance Support
– Agfa equipment

Our CTP systems are very reliable, yet avoiding issues is better than solving them. Preventive visits limit unplanned stops, increase equipment lifetime and guarantee consistent plate output quality. We take care of plate calibration and quality control, as well as a platesetter and processor sanity check.

Preventive check-up visits

Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of all kinds of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.

Troubleshooting

Consultancy for prepress and pressroom

Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.

Troubleshooting
– Non-Agfa products

Slide background

Agfa’s Plate System Support team offers technical advice and consultancy services that enable you to improve operational efficiency and increase plate and print output quality. These consultancy services cover the entire value chain, from the prepress environment right into the pressroom.

Consultancy

ECO3 efficiency ecology convenience

Our ECO³ approach hinges on ECOlogy, ECOnomy and Extra COnvenience and enables you to save money throughout your entire printing business. It encompasses prepress equipment and printing plates, as well as solutions for ink saving, image quality enhancement, press standardization, and process quality control.

ECO³ implementation

Slide background

A training program strengthens the skills of your employees. We offer a variety of hands-on plate system trainings, ranging from operator training over platesetter and processor maintenance training, to diverse tailor-made trainings.

Training

Agfa is the market leader in eco-friendly plate production. Our team of experts can advise you how to achieve the most ecological way of working throughout your business, based on a thorough audit of different elements of your existing production environment: prepress, chemicals, press hardware and printed results

Audit

Slide background

Agfa has sophisticated possibilities to perform a physical and chemical analysis of auxiliary utilities and processes surrounding the printing process, such as ink, water, fountain additives, blankets etc., which will help to optimize your production process.

Auxiliaries analysis

Agfa Plate System Support

Agfa Plate System Support

We keep your business up and running so you can focus on your customers

You chose Agfa products because you value quality, efficiency and reliability. Get the most out of your investment, ensure consistent and continuous operations, and streamline your business with our Service & Support offerings.

Start-up assistance

Switching to the latest plate technology needn’t be complex. Our Plate System Support team guarantees an easy start-up, including a CTP system check, a plate linearization and calibration setup, a follow-up on the initial print test, as well as operator training.

Remote support

Our team of experts trouble-shoots system malfunctions via a hotline. They provide detailed fault cause analysis and recommendations for remedial actions. Obviously, we also offer on-site support when and where you need it. There is always a team close to you.

Maintenance support – Agfa equipment

Although the newest platesetters and processors need limited attention, it remains crucial that maintenance is done properly. Our Plate System Support team attends the first maintenance cycle of newly installed equipment, guides your operators through the procedures step by step, and assists them with tips & tricks.

Preventive check-up visits

Our CTP systems are very reliable, yet avoiding issues is better than solving them. Preventive visits limit unplanned stops, increase equipment lifetime and guarantee consistent plate output quality. We take care of plate calibration and quality control, as well as a platesetter and processor sanity check.

Troubleshooting – Agfa products

Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of all kinds of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.

Troubleshooting – Non-Agfa products

Our thorough knowledge and systematic approach allow for a rapid diagnosis and root cause analysis of plate and printing issues, including those related to founts and inks. As we also offer a wide gamut of pressroom chemicals, our troubleshooting services go far beyond the prepress.

Consultancy

Agfa’s Plate System Support team offers technical advice and consultancy services that enable you to improve operational efficiency and increase plate and print output quality. These consultancy services cover the entire value chain, from the prepress environment right into the pressroom.

ECO³ implementation

Our ECO³ approach hinges on ECOlogy, ECOnomy and Extra COnvenience and enables you to save money throughout your entire printing business. It encompasses prepress equipment and printing plates, as well as solutions for ink saving, image quality enhancement, press standardization, and process quality control.
Discover how your company can save money with our ECO³ software.

Training

A training program strengthens the technical skills of your employees. We offer a variety of hands-on plate system trainings, ranging from operator training over platesetter and processor maintenance training, to diverse tailor-made trainings.
Find out more about training.

Audit

Agfa is the market leader in eco-friendly plate production. Our team of experts can advise you how to achieve the most ecological way of working throughout your business, based on a thorough audit of different elements of your existing production environment: prepress, chemicals, press hardware and printed result.

Auxiliaries analysis

Agfa has sophisticated possibilities to perform a physical and chemical analysis of auxiliary utilities and processes surrounding the printing process, such as ink, water, fountain additives, blankets etc., which will help to optimize your production process.

Key Benefits

  Lower cost-of-ownership
  Guaranteed system performance
  Maximum uptime
  Skilled and up-to-date staff
  Overall stability
  Predictable and fixed cost

Selective Care Premium Care
Start-up assistance
Remote support
Maintenance support for Agfa equipment
Preventive check-up visits
Troubleshooting Agfa products
Troubleshooting Agfa products
Consultancy
ECO³ implementation
Training
Audit
Auxiliaries analysis

Included    Options

Tell Me More

“Agfa always gives us the right support. The implementation of new technology, whether software or hardware, always goes very smoothly, and any issue is dealt with.”

Em de Jong on the value of serviceRoel de Weerd, Technical Director – Em. de Jong (The Netherlands)

“With Agfa we have a partner that we can count on to help push the boundaries”

Proco on the Agfa partnershipGraeme Parry, Production Director – ProCo (UK)

”The collaboration with all Agfa contacts has been good from the very first moment – from technicians to sales reps. We value them a lot, and if there are any problems, there is always someone who listens to us, and immediately resolves any problems.”

Centro stampa on collaborating with AgfaPaolo Geninasca, Production Manager – Centro Stampa (Switzerland)

What our customers say about our ECO³ offering

“One month in we are already seeing impressive results from InkTune and PressTune both on the quality and consistency of our print.”

CPG on print quality and consistent

Mark Hall
Prepress Manager – CPG (UK)

“With PressTune and InkTune, we save 30 to 50 sheets during make-ready, and around 15% of ink.”

Print Polska on value of PressTune and InkTune

Izabela Jasińska
Director db Print Polska (Poland)

“We clearly save money with the Arkana smart processor, as we need to dispose of substantially less waste.”

Klaus Huber
MD – Holzer Druck & Medien (Germany)