Methodology

Agfa Business Consultants use a standard methodology called DMAIC. This industry-wide standard is a structured consultancy methodology that allows a data-driven problem-solving approach. It allows one common set of indicators to be used for management improvement projects and offers a set of tools for quantifiable and repeatable analyses.

DMAIC stands for Define, Measure, Analyze, Improve and Control:

• Define: to identify an opportunity for process improvement, or select a problem to be resolved
• Measure: to establish measurements to highlight the performance of key business areas
• Analyze: to identify opportunities that provide the greatest benefits
• Improve:
  > To ensure process changes are defined in enough detail to ensure successful implementation
  > To organize the company for successful implementation of process changes
  > To make the changes to the process and organization
• Control: to maintain benefits

DMAIC has five main themes:

• A genuine focus on the customer's specific environment
• Data and fact driven conclusions for management
• Building a process as the key vehicle for success and building competitive advantage
• Proactive management (instead of crisis reaction)
• Cross departmental collaboration supporting true teamwork between all stakeholders

DMAIC has six clear benefits:

• Sets a performance goal for everyone
• Enhances value for all stakeholders
• Accelerates the rate of improvement
• Promotes learning and the sharing of new ideas and best practices
• Improves execution of strategic change
• Helps to sustaining success